Shipping policy
Delivery Costs
- Delivery is free within New Zealand for orders over $100, except to offshore islands
- Delivery costs $10 for orders up to $99
- Delivery to Australia will be charged at cost. Please contact us for a quote
- We can only ship to a physical delivery address. We are unable to deliver to PO Box or Private Bag addresses
*Delivery to other offshore islands will be charged at cost. Please contact us for a quote.
Service Promise
Standard Freight Conditions
We will make every effort to get your order to you in perfect condition. Normally orders are dispatched the next working day after the order has been placed.
- For North Island customers, this means you should receive your parcel within 2-3 working days.*
- For South Island customers, this means you should receive your parcel within 3-5 working days.*
If you have not received your delivery within these time frames please contact us.
*An extra 1-2 working days should be allowed for a Rural Delivery address.
Product Availability
Every so often there are heavy demands on particular products. As we deal mainly with small suppliers, it is not always possible to replenish our supplies immediately. We do our best to always have product available and we apologise if the product you seek is sold out. Products that are unavailable will be clearly marked until we receive replacement stock.
Quality Commitment
Your satisfaction is very important to us. If you have any queries about a product, please contact us. If a product you have ordered is not available, we will contact you prior to dispatching the order. If there is a fault with a product we will return and replace it at our own cost.